Terms and Conditions
Welcome to Perk Valley Pet Eatery! These Terms and Conditions outline the rules and regulations for using our website, purchasing products, and interacting with our services. By accessing this website and/or purchasing products from us, you agree to be bound by the following terms and conditions.
1. General Information
- These terms apply to all users, visitors, and customers of Perk Valley Pet Eatery, whether interacting online or in-store.
- We reserve the right to update or modify these Terms and Conditions at any time, and such changes will be effective upon posting to our website. It is your responsibility to review these Terms and Conditions periodically.
2. Eligibility
- By using this website and purchasing products, you confirm that you are at least 18 years old, or, if under 18, you have the consent of a parent or guardian.
3. Product Information and Availability
- We strive to display accurate and up-to-date information regarding product descriptions, availability, and pricing on our website. However, availability is not guaranteed, and all products are subject to prior sale.
- We may update product descriptions or adjust availability without prior notice to reflect current stock and product details.
4. Pricing and Pricing Errors
- All prices on our website are shown in U.S. dollars and are subject to applicable taxes, fees, and shipping charges.
- We reserve the right to correct any errors in pricing or product information and to cancel orders if an error has occurred, even after an order has been submitted. If this happens, we will notify you and provide a full refund or offer the product at the corrected price.
5. Order Process and Payment
- Orders are processed once payment is completed. Accepted payment methods include major credit cards, debit cards, and digital payment methods as available.
- Once an order is placed, we will send a confirmation email. Receipt of this email does not guarantee acceptance of your order, and we reserve the right to cancel orders for any reason.
- For orders placed online, please allow 1-2 business days for processing and additional time for shipping.
6. Shipping and Delivery
- We offer delivery options within Pennsylvania and ship to select locations within the United States. Shipping fees are calculated based on location, size, and weight of your order.
- We aim to deliver products within the estimated timeframe provided at checkout; however, we cannot guarantee delivery dates and are not liable for delays beyond our control.
7. Return and Refund Policy
- If you are not satisfied with your purchase, you may return eligible items within 30 days of purchase for a refund or exchange, provided the items are in unused and original condition.
- Certain products, including perishable pet food, treats, and custom or sale items, may not be eligible for return.
- To initiate a return, please contact our customer service team at https://shop.pvpeteatery.com/pages/contact.
8. Product Warranties and Disclaimers
- We do not make any warranties regarding the suitability, reliability, or safety of any of the products on our website. It is the customer’s responsibility to assess whether a product is appropriate for their pet.
- Any manufacturer warranties, if available, are solely those provided by the respective manufacturer.
9. Limitation of Liability
- Perk Valley Pet Eatery is not liable for any direct, indirect, incidental, or consequential damages that may arise from the use of our products or services, including but not limited to damages for personal injury or property damage.
10. Intellectual Property
- All content on this website, including text, images, logos, and graphics, is the property of Perk Valley Pet Eatery and protected by copyright and trademark laws. Unauthorized use of any content is strictly prohibited.
11. Privacy Policy
- Please refer to our [Privacy Policy](link to privacy policy) for details on how we collect, use, and protect your personal information.
12. Governing Law and Disputes
- These Terms and Conditions are governed by and construed in accordance with the laws of Delaware. Any disputes related to these terms or our products and services shall be resolved in the appropriate courts within Delaware.
13. Contact Us
- For questions about these Terms and Conditions or our policies, please contact us at:
- Email: customers@pvpeteatery.com
- Phone: 610-454-0045
Mobile Terms of Service
Perk Valley Pet Eatery
Last updated: May 20, 2025
The Perk Valley Pet Eatery mobile message service (the "Service") is operated by Perk Valley Pet Eatery (“Perk Valley Pet Eatery”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Perk Valley Pet Eatery’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Perk Valley Pet Eatery through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Perk Valley Pet Eatery. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18335902049 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Perk Valley Pet Eatery mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18335902049 or email customers@pvpeteatery.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
By continuing to use our website and services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.